RR Donnelley takes FirstGroup print and marketing brief
Transport operator FirstGroup has renegotiated a contract which will see the Edinburgh office of RR Donnelly create all if its customer forms, printer marketing materials and company stationary.
RR Donnelley has worked with First for the past eight years, providing marketing print, forms and stationery print and distribution, working under three separate contracts.
The company has now decided to combine the three areas of service into one contract and put it out to tender.
Following a competitive pitch, RR Donnelley was chosen to manage the printing and distribution of all UK printed marketing material and customer forms for First as well as printed stationary.
The company was awarded this contract based on its comprehensive communications outsourcing experience as well as through its project management skills and customer service.
Paul Stapleford, group purchasing manager at FirstGroup, said: “When we went out to tender on the contract we scored each submission on a number of criteria – technical aspects, experience and competitiveness. RR Donnelley’s Global Document Solutions had both the experience and competitiveness that we were looking for, as well as the ability to add value and adapt to our needs going forward. We have enjoyed a good working relationship with RR Donnelley and are greatly impressed with its customer service and project management abilities.”