The Drum Jobs
25 February 2014 17:05:00 +0000Account Handlerhttp://www.thedrum.com/jobs/details/65142/Account%2520Handler.html Agripa is the UK market leader for the provision of flexible advertising solutions, with clients in both the commercial and public sectors. We are about to embark upon a significant, three-year, growth plan and have genuine opportunities available for those who share our vision and ambitions. At the heart of everything we do is our desire to provide excellent customer service. We therefore need first class Account Handlers who are passionate about delivering a great experience to customers and who are well practised and love working in the advertising and/or print industries. Principal Function To act as the link between the client and the company, anticipating and understanding the clients specific needs and offering solutions from service information to specific product data. Main Duties: to manage client accounts, including all client-related communications; to deliver a quality service to clients, ensuring delivery within timescales and budgets; to create respectful and trusted customer relationships; to provide and manage ongoing communication between Sales, Studio, Production and Installation teams regarding the customer sales and expectations; to comply with all environmental, quality and health and safety procedures. Personal Qualities: extremely customer focused; excellent interpersonal skills; ability to work well with different personalities. Additional Requirements (desirable not essential): experience working within the media industry; working knowledge of databases.