The Drum Jobs http://www.thedrum.co.uk/jobs/rss/ 20 January 2017 16:04:06 +0000 Packaging Artworker - Tamworth, Staffordshire http://www.thedrum.com/jobs/details/148130/Packaging%2520Artworker%2520-%2520Tamworth%2C%2520Staffordshire.html International Packaging Design and Production company are seeking an experienced Packaging Artworker to produce artwork across a range of boxes and cartons, blister packs, labels and other printed material. You'll be based in their studio in Tamworth, Staffordshire working within the artwork production team. Excellent skills with the latest Adobe Creative Suite, especially Illustrator will be essential, along with knowledge of packaging artworking techniques. Knowledge of working with creative guidelines already laid down will be required, making amends, using your initiative and creating new layouts and designs across a range of boxes and cartons, blister packs and labels. As with all artworking roles excellent attention to detail and the ability to work accurately at speed is key. Key Responsibilities: •    Accurately create artwork for client, following client’s brand guidelines or design requirements, with the ability to create multilingual artwork whilst maintaining consistency across the complete range.   •    Ensure that all work is completed to client guidelines and to the standards outlined in the process and procedures •    Ensure artwork interpretation is achievable within print production constraints. •    Prepare accurate artworks from approved design and brief •    Ensure client guidelines are followed •    Roll-out artwork across complicated multilingual packs from translation documents •  ... 20 January 2017 12:12:45 +0000 Senior Global Brand Communications Manager http://www.thedrum.com/jobs/details/148121/Senior%2520Global%2520Brand%2520Communications%2520Manager.html Senior Global Brand Communications Manager – Costa Global Marketing – Permanent – Dunstable Based   Join our mission to deliver customer preference and incremental global growth   Develop a competitively advantaged global communication strategy Deliver a consistent brand message to customers globally Raise the bar in brand communications and leapfrog our competition  We're incredibly proud to be the nation's favourite coffee shop brand* Now, as we're expanding into new countries across the globe, we have even greater ambitions. We want to inspire the World to love great coffee! Showcasing our coffee credentials and putting our people at the front and centre of our business.  Who we are looking for   You're a self starter with the tenacity to deliver beyond the immediate and in ambiguous conditions. You're also super smart, socially and culturally adept with exceptional communication skills. You'll connect with people at all levels, inspiring and influencing as you cultivate meaningful relationships in, out and across our global business whilst leading cross functional teams and senior stakeholders. You're hungry for new knowledge and are eager to learn; thinking outside of the box to bring fresh ideas and ways of doing things. You're also insight led, with the ability to join the dots from multiple data sources at speed to make bold decisions. A classically trained marketer who's worked in global role's for some of the big multinational players and you're accustomed... 20 January 2017 12:12:34 +0000 Senior Global Brand Marketing Manager x2 http://www.thedrum.com/jobs/details/148120/Senior%2520Global%2520Brand%2520Marketing%2520Manager%2520x2.html Senior Global Brand Marketing Manager x2 – Costa Global Marketing – Grade B – Permanent – Dunstable Based   Join our mission to deliver customer preference and incremental global growth   Develop outstanding bi-monthly campaigns to win the hearts and minds of customers in lead geographies Develop POS and activation plans for adaptation locally Deliver a consistent brand message through our communications to customers globally  We're incredibly proud to be the nation's favourite coffee shop brand* Now, as we're expanding into new countries across the globe, we have even greater ambitions. We want to inspire the World to love great coffee! Showcasing our coffee credentials and putting our people at the front and centre of our business.  Who we are looking for   You're commercially savvy with a deep appreciation of customer needs. Solution focused; you subtly navigate challenges as they arise and are not derailed by issues and setbacks.  You're driven to deliver beyond the immediate and are comfortable operating in ambiguous situations. You're socially and culturally adept with exceptional communication and collaboration skills; you'll connect with people at all levels as you build meaningful relationships in, out and across our global business enabling you to function successfully - as you manage multiple agencies and stakeholders across multiple markets to deliver effective integrated multi channel global campaigns. You're the owner of a marketing/business degree and... 19 January 2017 12:12:11 +0000 Digital Account Director, Manchester http://www.thedrum.com/jobs/details/148018/Digital%2520Account%2520Director%2C%2520Manchester.html Digital Account Director: Manchester, Lancashire - 40 - 50K   Following a record year, a leading full service Digital agency in Manchester are looking to hire a Digital Account Director within their growing client services team. 2016 was an exciting year for the business as they invested in the development of new services and secured numerous major client wins. They have similar ambitions for 2017, looking to grow the agency further which will create excellent progression prospects internally.     The Digital Account Director will take responsibility for a talented client services team. Its a highly rewarding role which will encompass client development, strategic planning and development of the team. Specifically you will take responsibility for:     Managing several key client relationships building relationships with senior stakeholders. The Digital Account Director will be expected to meet with clients regularly, acting as a true partner to the business. Overseeing the development of insight-led Digital strategies that encompass Design & Build, SEO, PPC, Email, Social, Content, UI / UX. Presenting ideas to clients to gain their buy in and briefing the internal teams. Work closely with the Project Management team to ensure projects are delivered on time within budget. Management of the Digital Account Managers ensuring all work is completed to a high standard. Identifying opportunities to enhance a clients online activities and engaging key stakeholders.       The agency work with an impressive... 18 January 2017 17:05:58 +0000 Account Director - Top Creative Agency, Leicester http://www.thedrum.com/jobs/details/147915/Account%2520Director%2520-%2520Top%2520Creative%2520Agency%2C%2520Leicester.html Established and well respected Branding Agency with offices in Leicester & London are looking to recruit a first class Account Director with extensive creative agency experience. The Agency Established since the 1980’s this award winning Agency work across all forms of media and have a talented and passionate creative team. Their client list includes household names and blue chip companies. Positions are available at their Leicester HQ or new London office for an Account Director who has 10 years+ agency experience. The Role: As Account Director you will: •    Be responsible for some of the company’s major accounts •    Represent The Agency in presentations and meetings, building good working relationships •    Understand your clients’ needs, take briefings, consult with confidence and liaise with the studio teams and suppliers •    Be used to handling multiple projects, formulating briefs and always doing what you say you’ll do •    Control the financials of specific client accounts from quotations through to invoicing and reporting •    Deliver a high standard of client service to include contact reports and written strategy reports •    Look for further potential business opportunities within your customers The Person: •    This is an exciting opportunity for an  Account Director to join a successful design agency and we will offer a highly competitive... 18 January 2017 17:05:07 +0000 Senior Digital Designer - Established Digital Agency, London http://www.thedrum.com/jobs/details/147914/Senior%2520Digital%2520Designer%2520-%2520Established%2520Digital.html Established and well respected Branding Agency with offices in Leicester & London are looking to recruit a first class  Senior Digital Designer with excellent digital design experience to lead the growth and development of the digital team. The Agency Established since the 1980’s this award winning Agency work across all forms of media and have a talented and passionate creative team. Their client list includes household names and blue chip companies. Positions are available at their Leicester HQ and new London office available for a first class Senior Digital Designer with e xcellent HTML5, CSS3 knowledge and UX/UI design. The Role As a Senior Digital Designer you will: •  Help lead the growth and development of our digital team •  Be responsible for the design and project management of digital projects •  Generate ideas and sell them into clients and other members of the team •  Stay up to date with industry trends, executing exciting digital ideas •  You will need in-depth digital design capabilities •  Experience in animation, video production and apps would be a benefit The Person •  Expert in Adobe Creative Suite with 7+ years experience in the digital sector •  Excellent HTML5 and CSS3 knowledge with a good understanding of UX/UI design and any other software you think is relevant •  A great graphic designer with a fantastic digital portfolio •  Have excellent written and verbal communication skills •  Have... 18 January 2017 17:05:29 +0000 Senior Digital Designer - Established Creative Agency, Leicester http://www.thedrum.com/jobs/details/147913/Senior%2520Digital%2520Designer%2520-%2520Established%2520Creative.html Established and well respected Branding Agency with offices in Leicester & London are looking to recruit a first class  Senior Digital Designer with excellent digital design experience to lead the growth and development of the digital team. The Agency Established since the 1980’s this award winning Agency work across all forms of media and have a talented and passionate creative team. Their client list includes household names and blue chip companies. Positions are available at their Leicester HQ for a first class Senior Digital Designer with e xcellent HTML5, CSS3 knowledge and UX/UI design. The Role As a Senior Digital Designer you will: •  Help lead the growth and development of our digital team •  Be responsible for the design and project management of digital projects •  Generate ideas and sell them into clients and other members of the team •  Stay up to date with industry trends, executing exciting digital ideas •  You will need in-depth digital design capabilities •  Experience in animation, video production and apps would be a benefit The Person •  Expert in Adobe Creative Suite with 7+ years experience in the digital sector •  Excellent HTML5 and CSS3 knowledge with a good understanding of UX/UI design and any other software you think is relevant •  A great graphic designer with a fantastic digital portfolio •  Have excellent written and verbal communication skills •  Have experience of working to tight... 18 January 2017 17:05:17 +0000 Client Services Director - Top Branding Agency, Leicestershire http://www.thedrum.com/jobs/details/147911/Client%2520Services%2520Director%2520-%2520Top%2520Branding%2520Agency%2C.html Established and well respected Branding Agency based in Leicester are looking to recruit a Client Services Director with extensive top agency experience who is driven, ambitious, pro-active and looking for a new challenge. The Agency: Established since the 1980’s this award winning Agency work across all forms of media and have a talented and passionate creative team. Their client list includes household names and blue chip companies. Job Description: They are looking for a candidate who has a minimum of 10+ years experience in a top branding and graphics company, with experience across packaging, graphic communication and branding, preferably with an education in the graphic industries (although this is not essential) You would be the line manager for up to 6 other account managers/account directors who have extensive experience of working in branding and graphics. The role could be titled Client Services Director or Business Development Director or Senior Account Director, they don’t really mind as long as you are driven, ambitious, pro-active and looking for a new challenge. The Role: As a Senior Account Director you will: -    Generate the account strategy to drive the profitable growth of our existing clients -    Lead, manage and motivate our account team -    Represent the servicing of our accounts on our board of directors -    Know our customers inside out, with the ability to consult effectively at board level -    Run key client presentations,... 18 January 2017 17:05:15 +0000 Senior Account Manager - Respected Creative Agency, London http://www.thedrum.com/jobs/details/147906/Senior%2520Account%2520Manager%2520-%2520Respected%2520Creative.html Established and well respected Branding Agency with offices in Leicester & London are looking to recruit a first class Senior Account Manager with extensive creative agency experience. The Agency Established since the 1980’s this award winning Agency work across all forms of media and have a talented and passionate creative team. Their client list includes household names and blue chip companies. Positions are available at their Leicester HQ or new London office available for a Senior Account Manager who has 10 years+ agency experience.   The role: As Senior Account Manager you will: •    Represent the Agency in presentations and meetings, building good working relationships •    Be responsible for managing and developing an exciting portfolio of clients •    Understand client needs, take briefings, consult with confidence and liaise with the studio teams and suppliers •    Control the financials of specific client accounts from quotations through to invoicing and reporting •    Deliver a high standard of client service •    Have a full, clean driving licence The person: This is an exciting opportunity to join a successful design agency. To be part of our fast-paced and highly productive team you must: •    Have approximately 10 years design agency experience preferably to include packaging. Being a qualified graphic designer, although not essential would be advantageous •  ... 18 January 2017 16:04:13 +0000 Senior Account Manager - Respected Creative Agency, Leicester http://www.thedrum.com/jobs/details/147905/Senior%2520Account%2520Manager%2520-%2520Respected%2520Creative.html Established and well respected Branding Agency with offices in Leicester & London are looking to recruit a first class Senior Account Manager with extensive creative agency experience. The Agency Established since the 1980’s this award winning Agency work across all forms of media and have a talented and passionate creative team. Their client list includes household names and blue chip companies. Positions are available at their Leicester HQ or new London office available for a Senior Account Manager who has 10 years+ agency experience.   The role: As Senior Account Manager you will: •    Represent the Agency in presentations and meetings, building good working relationships •    Be responsible for managing and developing an exciting portfolio of clients •    Understand client needs, take briefings, consult with confidence and liaise with the studio teams and suppliers •    Control the financials of specific client accounts from quotations through to invoicing and reporting •    Deliver a high standard of client service •    Have a full, clean driving licence The person: This is an exciting opportunity to join a successful design agency. To be part of our fast-paced and highly productive team you must: •    Have approximately 10 years design agency experience preferably to include packaging. Being a qualified graphic designer, although not essential would be advantageous •  ... 18 January 2017 16:04:43 +0000 Senior Creative Designer - Top Branding Agency, London http://www.thedrum.com/jobs/details/147901/Senior%2520Creative%2520Designer%2520-%2520Top%2520Branding%2520Agency%2C.html Established and well respected Branding Agency with offices in Leicester & London are looking to recruit first class Senior Creative Designer with a stand-out portfolio. The Agency Established since the 1980’s this award winning Agency work across all forms of media and have a talented and passionate creative team. Their client list includes household names and blue chip companies. Positions are available at their new London office for a first class Senior Creative Designer who’s passionate about the design process with a stand-out portfolio. The Role: •  Are you a  Senior Creative Designer looking for a new challenge? •  It’s an opportunity to make your mark at a top branding agency •  You need to be a confident, effective communicator who’s passionate about the design process •  Be able to lead major design projects for big named brands •  An experienced conceptual thinker with excellent copywriting skills •  Be able to liaise with studio teams, clients and suppliers •  Knowledge of After Effects, Flash, Dreamweaver, HTML 5, CSS and Java Script, although not essential, would be advantageous The Person: •  Have at least 9 years of experience in the graphic design industry •  A first class graphic designer with a stand-out portfolio •  Lives and breathes design •  Can hold their own in a fast-paced creative studio •  Needs to add something different to our team – is that you?... 18 January 2017 16:04:46 +0000 Senior Creative Designer - Top Branding Agency, Leicester http://www.thedrum.com/jobs/details/147898/Senior%2520Creative%2520Designer%2520-%2520Top%2520Branding%2520Agency%2C.html Established and well respected Branding Agency with offices in Leicester & London are looking to recruit first class Senior Creative Designer with a stand-out portfolio. The Agency Established since the 1980’s this award winning Agency work across all forms of media and have a talented and passionate creative team. Their client list includes household names and blue chip companies. Positions are available at their Leicester HQ for a first class Senior Creative Designer who’s passionate about the design process with a stand-out portfolio. The Role: •  Are you a  Senior Creative Designer looking for a new challenge? •  It’s an opportunity to make your mark at a top branding agency •  You need to be a confident, effective communicator who’s passionate about the design process •  Be able to lead major design projects for big named brands •  An experienced conceptual thinker with excellent copywriting skills •  Be able to liaise with studio teams, clients and suppliers •  Knowledge of After Effects, Flash, Dreamweaver, HTML 5, CSS and Java Script, although not essential, would be advantageous The Person: •  Have at least 9 years of experience in the graphic design industry •  A first class graphic designer with a stand-out portfolio •  Lives and breathes design •  Can hold their own in a fast-paced creative studio •  Needs to add something different to our team – is that you? • ... 18 January 2017 12:12:37 +0000 Visual Designer http://www.thedrum.com/jobs/details/147888/Visual%2520Designer.html Visual Designer – Costa Digital – Permanent – Holborn Based   Our customers feel connected with our brand and that's down to you Produce online and mobile product designs that thrill Work with talented multi-disciplinary teams Join a digital team that's going places  We're Costa, the nation's favourite coffee shop brand*, pouring our heart and soul into everything we do and creating moments to remember for our customers, our communities and for each other. Together we turn sips into smiles, choices into opportunities and passions into careers. Help us spread a little happiness!  Who we are looking for   You're a creative, concept-driven idea-machine. You're a brand savvy, intuitive and passionate visual designer who knows how to take a brilliant design and make it work across every type of digital platform imaginable. And that's because you understand the code and development process, as well UX design and user-centred principles. So when you're creating, you're always thinking how it will work for the customer. What's more you can balance inspirational visual solutions, with the practical. You're detail-focussed, can identify problems and solve them, have great organisational skills and are happy to work in the hustle and bustle of a fast-growing team. And because you come from a similar role, where you've worked with agile teams from a broad range of digital and traditional design, copy and development teams, we're guessing you might have just found your new... 18 January 2017 12:12:12 +0000 User Experience Designer http://www.thedrum.com/jobs/details/147887/User%2520Experience%2520Designer.html User  Experience  (UX) Designer – Costa Digital – Permanent – Holborn  Based Apps to keep our customers happy   Identify business-enhancing and customer engaging app solutions Design and develop a range of innovative apps Help create a buzz around this new and growing team  We're Costa, the nation's favourite coffee shop brand*, pouring our heart and soul into everything we do and creating moments to remember for our customers, our communities and for each other. Together we turn sips into smiles, choices into opportunities and passions into careers. Help us spread a little happiness!  Who we are looking for   You're an all singing all dancing app expert. You think visually. You can sketch, communicate and present ideas compellingly. You understand customers instinctively, but you're not afraid to research diligently to back your hunches up. You love collaborating with like-minded talent to really make your designs and app experiences pack a punch. And you thrive on working at pace. You'll fit right in. Of course, you're this kind of person – and more – because you've earned your stripes. You've got heaps of UX / interaction design experience across the main mobile platforms. You understand the importance of pattern libraries and other UX toolkit components. And what you don't know about interface design processes and methodologies and UX / IA production standards isn't worth knowing about. We can't wait for you to get stuck in. It's your... 18 January 2017 12:12:45 +0000 Graphic Designer/Packaging Designer - Worcestershire http://www.thedrum.com/jobs/details/147885/Graphic%2520Designer%2FPackaging%2520Designer%2520-.html This is an excellent opportunity for a Graphic Designer with packaging experience to join a small & friendly In-house Design Team in  Worcestershire who are part of a well-established overseas company. The role is a full time position available at the European Head Office in Evesham, Worcestershire. They are leading experts within the Kitchenware & Housewares industry, supplying to the majority of leading retailers and distributors in the UK. Ideally they are looking for someone with at least 2 to 3 years experience in a similar design role. The successful candidate will be working under the guidance of 2 Senior Designers and alongside 1 other Product Designer across Kitchenware Packaging Ranges. You will need to love the detail and accuracy of Artworking as this would be your primary role in creating eye catching Designs & neat Layouts for Kitchenware Packaging Ranges. Although the role is predominately Packaging Artwork, there will be opportunities to show your creative flare with involvement in the Product Design. This would include tasks such a researching Trends in the market, working on Designs for new Product ranges and creating Presentations to show these ideas to Customers. As well as having sound knowledge of Illustrator to enable you to complete Packaging Artwork, Photoshop is also essential for creating Packaging backgrounds and editing elements such as images/textures. Basic skills in InDesign would be needed for setting up Customer Presentations and Brochures. Photography skills would also be an advantage but not essential. The... 18 January 2017 11:11:33 +0000 Animated Banner/Email Designer - South Birmingham http://www.thedrum.com/jobs/details/147883/Animated%2520Banner%2FEmail%2520Designer%2520-%2520South%2520Birmingham.html Top Midlands intergrated agency are looking to create within the traditional studio a dedicated team to work exclusively on their digital output and are urgently seeking Animated Banner/Email Designer to join the team. Role Overview As Animated Banner/Email Designer your main responsibility is for the production, modification and despatch of Studio HTML 5 assets. This involves working closely with designers, in using semantic mark-up language i.e. HMTL5/CSS, to turn their static Photoshop designs into working web banners using Adobe Animate and Google Web Designer and email shots via providers such as Campaign Monitor, Mail Chimp, Adapt and using tools such as Dreamweaver and other IDEs and ensuring these are responsive and mobile friendly. Role Duties / Tasks Animated Banner/Email Designer you’ll also be responsible for; •    Banner & email creation •    Asset creation & preparation using the Adobe CC Suite •    Contributing to the company development standards working closely with the Digital Technical Director, Studio Digital Manager & Director •    Discussing and working with new and modern technology in order to further our offering and provide innovative solutions for our wide range of clients. •    Maintaining a high awareness of industry trends, particularly in regard to accessibility, usability, emerging technologies and performance •    You will be expected to support & help other team members... 18 January 2017 11:11:59 +0000 3D Designer/Product Visualiser - Tamworth, Staffordshire http://www.thedrum.com/jobs/details/147881/3D%2520Designer%2FProduct%2520Visualiser%2520-%2520Tamworth%2C.html International Packaging Design and Production company are seeking an experienced 3D Designer/Product Visualiser to produce product renders, multiple composites and lifestyle scenes. You'll be based in their studio in Tamworth, Staffordshire working within the retouching team. Excellent skills with the latest 3D rendering software is essential Role: To produce web/print ready 3D product renders of a wide range of electrical goods for a major international client. These could be single product renders, multiple composites or lifestyle scenes. Key Responsibilities: • Pre-flighting supplied manufacturer's CAD files. • Conversion of CAD files into the working 3D application. • Applying textures and materials based on technical briefs. • Setting up 3D models to produce renders for print/E-commerce usage based on client guidelines. • Required to work closely with the both the client and the retouching team. Skills and Abilities: Would ideally have a sound working knowledge of the following: • 3ds Max • Maya • V-Ray • Octane However, training could be provided for someone with similar 3D application skills. A keen eye for detail and the ability to produce high quality 3D images to tight deadlines is essential. To apply please email your CV with examples of you 3D work. 3D Designer/Product Visualiser Tamworth Staffordshire 18 January 2017 11:11:41 +0000 Senior Loyalty Manager International http://www.thedrum.com/jobs/details/147880/Senior%2520Loyalty%2520Manager%2520International.html Senior Loyalty Manager – International – Costa Digital – Permanent – Holborn Based   Keeping our key markets in the loyalty loop   Develop and roll-out our loyalty strategy to grow key global markets Manage agency relationships Be part of a team that's making an impact around the world   We're Costa, the nation's favourite coffee shop brand*, pouring our heart and soul into everything we do and creating moments to remember for our customers, our communities and for each other. Together we turn sips into smiles, choices into opportunities and passions into careers. Help us spread a little happiness!  Who we are looking for   You're a great believer in giving something back. That's why you've committed so much of your time and energy to understanding loyalty trends and products – both here and overseas. Knowing the market as you do, you know when to act on your instincts, but you know when to escalate something too. It's this balance of dynamism and pragmatism that earns you the trust of your peers, alongside your substantial track record of working in CRM within retail. As a CRM professional, you also appreciate how Loyalty fits in to the wider marketing mix and are keen to maximise any associated opportunities. It won't go unnoticed.  A bit about the role   We've proud of how loyal are customers are. And as we expand our much-loved coffee shops around the world, we want to spread even more love back in return. You'll help to continue strengthen... 18 January 2017 11:11:03 +0000 Product Manager - Apps http://www.thedrum.com/jobs/details/147878/Product%2520Manager%2520-%2520Apps.html Making the Costa experience mobile   Deliver user-friendly apps that make our customers smile Increase customer loyalty and app adoption Build an environment for the team – and you – to thrive   We're Costa, the nation's favourite coffee shop brand*, pouring our heart and soul into everything we do and creating moments to remember for our customers, our communities and for each other. Together we turn sips into smiles, choices into opportunities and passions into careers. Help us spread a little happiness!  Who we are looking for   You're someone who's got their finger on the digital pulse. You understand what customers want from an app and you can see the potential of what we can achieve. Lucky for you, you're a go-getter who has the level of communication and problem-solving skills that helps bring about change and get things done. You also have a confidence (that comes from knowing your stuff), which will be essential when presenting digital propositions and roadmaps and making tough decisions. Of course, you'll have gained this from an already impressive career in product managing iOS / Android apps in the retail, and ideally, the travel / hospitality arenas. Finally, as someone who's going to manage brilliantly talented teams – both direct and Agile – you combine decisiveness with diplomacy to achieve best possible outcomes for all concerned.  A bit about the role   Ours is a fast-paced world. Our customers' lives are fast paced. As is this role. You'll... 18 January 2017 11:11:31 +0000 Loyalty Database Manager http://www.thedrum.com/jobs/details/147876/Loyalty%2520Database%2520Manager.html Loyalty Database Manager – Costa Digital – Permanent – Holborn Based   Champion data to build greater customer loyalty   Provide best-in-class data to support our business Lead new initiatives Make an impact on this growing team   We're Costa, the nation's favourite coffee shop brand*, pouring our heart and soul into everything we do and creating moments to remember for our customers, our communities and for each other. Together we turn sips into smiles, choices into opportunities and passions into careers. Help us spread a little happiness!  Who we are looking for   You're a dedicated CRM professional who has an intuitive understanding of data and what that can mean to customers. Analysis and insight skills are just two of your strong points, yet you're also able to present and communicate your ideas with enthusiasm and credibility. This comes from the time you've spent building up your expertise. You have heaps of CRM experience, ideally within retail, and use data and insight to create convincing business cases to help inform business decisions.  A bit about the role   Our customers are at the heart of all we do. So, it makes sense we're driven by what they want. This is where you come in. When it comes to our customer data assets for CRM, loyalty, digital and analytics you're going to beat the drum – both internally and externally. You'll make sure our data is absolutely up-to-scratch so that it can help inform loyalty marketing activities and business... 18 January 2017 11:11:56 +0000 Customer Experience Lead http://www.thedrum.com/jobs/details/147875/Customer%2520Experience%2520Lead.html Customer Experience (CX) Designer – Costa Digital – Permanent – Holborn Based   Make customer experiences even more memorable through the latest digital and mobile technology   Get to know our customers inside and out Champion the use of digital technology across the customer journey Enjoy being part of a new team whilst helping to shape it   We're Costa, the nation's favourite coffee shop brand*, pouring our heart and soul into everything we do and creating moments to remember for our customers, our communities and for each other. Together we turn sips into smiles, choices into opportunities and passions into careers. Help us spread a little happiness!  Who we are looking for   You're an intuitive CX professional who loves customers. You understand them. It's why you're able to translate their needs into practical solutions that work for them and us. You're also totally at ease with bringing teams together to deliver customer-pleasing journeys (which is down to your easy manner, great judgement and superior communication skills). As a pioneer in this new team, you're just the type of person that likes being able to put their own stamp on things. Something that will go down well at out new digital hub in Holborn. And as you've been cultivating your digital career by designing and managing digital and mobile customer experiences, you're used to building customer journey maps and have a good grasp of wire-framing diagramming techniques.  A bit about the role  ... 18 January 2017 11:11:54 +0000 Brand Insight Manager http://www.thedrum.com/jobs/details/147874/Brand%2520Insight%2520Manager.html Brand Insight Manager - Costa Global Marketing  –  Permanent  – Grade B –Dunstable/ Field Based Responsible for leading  Costa's Brand level customer insight  to drive Costa Global brand preference Use your insight experience and make a difference Drive the future growth of Costa Be part of a highly driven and supportive team We're Costa, the nation's favourite coffee shop brand*, pouring our heart and soul into everything we do and creating moments to remember for our customers, our communities and for each other. Together we turn sips into smiles, choices into opportunities and passions into careers. Help us spread a little happiness!  Who we are looking for We're looking for someone who is passionate about getting under the skin of the customer and who is curious to understand the why's behind the what's.   An expert in developing robust holistic insight conclusions from a variety of sources including brand trackers and ad hoc qualitative and quantitative research. You join the dots at speed, think beyond the immediate and bring fresh insights and ideas.  You're bold enough to speak out; sure-footed and would back yourself in a race.  Culturally aware and comfortable engaging with different markets and cultures in order to help shape local market brand and marketing activities.  Natural ability to define a clear brief, identify options to develop holistic Insight and drive the thinking through establishing the "What" is happening,... 18 January 2017 11:11:42 +0000 Visual Designer http://www.thedrum.com/jobs/details/147871/Visual%2520Designer.html Our customers feel connected with our brand and that's down to you Produce online and mobile product designs that thrill Work with talented multi-disciplinary teams Join a digital team that's going places  We're Costa, the nation's favourite coffee shop brand*, pouring our heart and soul into everything we do and creating moments to remember for our customers, our communities and for each other. Together we turn sips into smiles, choices into opportunities and passions into careers. Help us spread a little happiness!  A bit about the role  We love our brand. It says a lot about what we do and what we believe in. It's a brand our customers trust. And as we build our digital team to respond their ever-evolving digital needs, you'll work with wider creative and marketing teams, to bring the Costa brand to life in the digital arena – overseeing your designs from conception to digital delivery. Nothing will escape your attention as you create on-brand designs that provide consistent and memorable customer experiences – whether they're online, or for their phone or tablet.  So bring us your unique blend, together with ambition and experience and in return we'll give you a competitive salary, a very achievable yearly bonus, plenty of benefits and more coffee than you could dream of to enjoy in a supportive environment.  *Independent survey of 5000 people published in December 2014 by Allegra Strategies. For further details see www.costa.co.uk/terms 18 January 2017 10:10:49 +0000 Print/Pre-Press Quality Control Executive - Staffordshire http://www.thedrum.com/jobs/details/147866/Print%2FPre-Press%2520Quality%2520Control%2520Executive%2520-.html International Packaging design and production company are seeking a Print/Pre-Press Quality Control Executive to support the production studio based in Tamworth, Staffordshire. This is a technical Quality Control position that would be ideal for anyone with a printing industry background - pre-press department, reprographics or printing experience. You'll be checking a large selection of layouts across a range of containers, boxes and cartons, blister packs and labels so the ability to work accurately at speed will be essential. Role: Responsible to ensure all deliverables will print according to the brief supplied and brand consistencies are adhered to. Key Responsibilities: •    Check the digital artwork / proofs being produced will print and are completed to the brief supplied.   •    To feedback errors to production team in a timely manner. •    To use internal MIS system in accordance with standardised work procedures to ensure an accurate permanent asset database is maintained. •    To understand the importance of using systems and to monitor and record QC errors on all jobs. •    To adhere to all internal processes in place for art working and repro •    To adhere to all reporting processes set up within the department •    Provide input into development of QC process based on client needs. Skills and Abilities: •    Excellent, proven interpersonal, verbal and written communications... 17 January 2017 19:07:02 +0000 Book Editor (US Team) - Chelsea, London http://www.thedrum.com/jobs/details/147784/Book%2520Editor%2520%28US%2520Team%29%2520-%2520Chelsea%2C%2520London.html Are you an experienced US Editor looking for an exciting new challenge? This leading book publisher has a fantastic opportunity for a dynamic, skilled and creative US Editor to work across their US publishing lists. The successful Editor will have a thorough understanding of the differences between American and UK English and be responsible for a wide range of US titles. You will manage and edit multiple projects to schedule and to the quality expected, working alongside the US Team to initially Americanise existing product, before progressing to creating bespoke titles for the American market. Skills & Requirements Other key responsibilities include, but are not limited to: • Write and edit text, working closely with authors and packagers • Brief packagers and designers to ensure files are supplied on time and to the right specification • Commission projects and help oversee project work across the US List • Competitor product research • Project management, from initial concept through to final, print-ready files • Proofread material to check editorial detail and factual accuracy • Reformat and refresh existing titles • Check printer proofs and advance copies • Maintain and oversee editorial procedures across the team • Maintain and oversee the ‘US Sales Presenter’ for all US List titles We are looking for candidates with at least two years’ book publishing experience with a creative and methodical eye that will add to our dynamic editorial team. Other key skills and experiences include:...