Our client, a global leader in their field have experienced a period of successful trading and are looking to further strengthen their client relationships and position in the market through the recruitment of a tenacious and driven Client Services Director.
An extremely important role for the business, you will ensure that partners and clients are receiving the highest possible level of service and experience that they can be. You will implement and manage a framework to ensure that service and delivery values are adhered to and champion this across the business. Your team will have a high level of client contact and as such will be expected to spot opportunity for cross/up sell that the sales and account management function can capitalise upon.
You will have proven experience of managing the service delivery and experience for key clients, ideally at a senior manager level. You will be an exceptional communicator with the ability to forge effective business relationships with clients and colleagues at all levels. You will be commercially aware and keen to grow your career within an entrepreneurial business.